Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
Shipping Rate : Conditional Free : AED 10 will be charged for shipping, if your order amount is less than AED 150.
Delivery Time : 1 - 31 days
Delivery information by region
[Abu Dhabi] Monday, Tuesday, Wednesday, Thursday, Friday, Saturday (6 times a week) - Orders for same-day delivery close at 9 a.m., and orders received after that will be delivered the next day.
[Dubai] Monday, Tuesday, Wednesday, Thursday, Friday, Saturday (6 times a week) - Orders received after 9 a.m. will be shipped after 3 p.m. Additionally, orders received after 1pm will be shipped the next day.
[Sharjah] Monday, Tuesday, Wednesday, Thursday, Friday, Saturday (6 times a week) - Orders for same-day delivery close at 9 a.m., and orders received after that will be delivered the next day.
[Ras Al Khaimah, Ajman] 2nd and 4th Saturdays of every month (twice a month) [Ruwais] 1st and 3rd Saturday of every month (twice a month)
Delivery is closed every Sunday.
Free delivery on orders over AED 150/-. Shipping charges apply if order amount is less than minimum order amount. (AED 10/-)
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit: Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements: If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.” The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit: Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
